Frequently Asked Questions
DID YOU KNOW ALL OF OUR UNIFORMS ARE DYE-SUBLIMATED?
WHAT IS SUBLIMATION?
In simple terms, it’s a method of printing that transfers a design into a material or fabric using ink and heat that will never fade, crack or peel.
So how does sublimation work? Well, sublimation printing uses heat to essentially bring ink and fabric together as one.
First, a design is printed onto special paper. The inks that are used turn into gas when brought under heat, then combine with the fabric and permanently print onto the fabric. The effects are permanent and less prone to fading, as the ink is embedded in the fabric or substrate rather than simply laying on top like a normal print.
The process is almost like a tattoo, but instead of for your skin, it’s for your chosen product. The heat opens up the pores of the fabric, then with the applied pressure the ink cools and returns to a solid form.
The result is a permanent, full-color image that won’t crack, peel or wash away from the substrate. The process allows the ink to go from a solid to a gas without turning to liquid, a bit like dry ice. The conversion is initiated by heat and controlled by pressure.
DO YOU MAKE TEAMS SIGN CONTRACTS?
There are no contracts as we firmly believe in winning your team's business on a daily basis. Word of mouth travels fast and we are sure that once other teams in your league see our gear and hear about the good experience you have had they will come to us for their next set of uniforms as well.
WHO DESIGNS OUR KITS?
Up to you! Feel free to check out our custom Kit Builder to design your own gear. Don't know where to start? No worries! We have a full design team at your disposal. Just email us your logo and desired colors at email@example.com and our team will send you various mockups to choose from.
HOW LONG DO DESIGNS TAKE?
Use our Kit Builder and create your uniforms instantly, or send us an email with your logos and we normally can get mockups to you in one business day! Your team gets 5 free designs with 3 free revisions.
HOW MANY LOGOS ARE ALLOWED ON A CUSTOM KIT?
Our kits are fully customizable and local sponsor logos can be added at no additional cost. Just send them to us in vector format and let us know where you would like them to be placed. (We can also convert your logos to vector format for a small fee)
WHAT IF OUR LOGO IS TRADEMARKED BY A UNIVERSITY OR COLLEGE?
Not a problem! We are certified with CLC, Nexus, Affinity and many more licensing groups that handle University apparel. Please note, any logo that is trademarked is not eligible for an online team store.
HOW DO WE PICK THE SHADE OF COLORS WE WOULD LIKE?
Please visit the following website at https://www.pantone-colours.com/ to select your desired colors, or if you are apart of a University, please visit your school's official website to confirm your school's colors.
DO YOU HAVE ANY MINIMUM ORDER QUANTITIES?
All of our custom items has a minimum of 12 per item/design to qualify for our bulk pricing. Once the minimum has been hit, one off orders (of the same design) will be permitted with no minimum restrictions.
WHAT ABOUT REPLACEMENT JERSEYS?
Once you have hit your initial minimum of 12, there will be no minimum requirements for the same item/design. However, if you want to change the design, there will be a minimum of 12 per item for the custom order. All orders under $250 including fill-ins are subject to a small order charge of $30. There are no surcharges on oversize orders. Additional discounts are available on orders over 100 pieces.
WHAT IS THE NORMAL LEAD TIME ON CUSTOM KIT ORDERS?
Currently, we are at a 4-6 week turnaround time for all custom orders. Please note, that lead times change due to the season and may be longer. Need it sooner? Feel free to send us an email at firstname.lastname@example.org and we'll be sure to reach out within 1-2 business days.
HOW DO I KNOW MY SIZE?
Please visit the following page: https://tytanrugby.com/pages/sizing-chart-1 Or email us at Tytanrugbysales@gmail.com and we'll be happy to send you our sizing guide in .pdf.
HOW CAN I SET UP A FREE ONLINE TEAM STORE?
In order to set up your team store, feel free to send us your logo in vector format, team name, and colors at email@example.com. Once received, we can normally set up an online team store in 1-2 business days. Don't have your team's logo in vector format? No worries! We'll be able to convert it for you for a small fee.
The store can stay open year-round. There are no minimums, orders ship directly to the customer and the best part is that your team receives a kickback from each sale. You have two options when it comes to the kickbacks -- either 10% in cash back or 15% in credit towards future gear orders from the profits of each sale.
All products and prices are predetermined in your online team store.